Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, December 12, 2012

Looking for customer photos!!

Hey All!!


I am looking to put together an album over on the 
that is all customer appreciation photos, comments and feedback.

I've already got a few but would love to have some more!
The more creative the better!!

So if you have a photo of your child with a custom 
sewn stuffie I have created or you with a lovely 
Tumblestone pair of earrings or even a fun photo of just the
item if you like - anything goes - send it on in to me!
Also looking for comments and feedback as well, even without 
a photo :)

You can either write comments here, over on the Facebook page HERE,
or you can email me your comments and/or photos to
tumblestone.handmakery@gmail.com 

If I get enough, I would like to put on a contest! 
So get your comments and photos of your Tumblestone
goodies in! I would love to see them.

Dont have your Tumblestone goody yet? 
Have a look in my online shop HERE!
I have lots of beautiful hand crafted jewellery to choose from,
sewing wise though, I am closed for custom orders. Once I
catch up (I'm whittling down a 3.5 month wait list!) I will be launching 
the new website and will be taking custom orders again!!
It will be a bit of a wait for that but I'm working on it!

So send in those photos and comments!!


Friday, May 11, 2012

Customer Feedback wanted!

Do you have something that you want to tell the
world about Tumblestone Handmakery?
Have you bought a creation from me in the past?
What did you think of it? How was my service?

I know that some people are weary about
purchasing online, and they should be!
I would like it if my friends, fans and customers would
comment here telling about your experience in dealing
with Tumblestone, from ordering to getting the final
product and anything you would like to share in between!

Cunstructive criticism is always welcome as well,
this is a constant learning experience for me and
even though I do try my hardest to do as much as I
can for you, the customer, there is always
something more to learn!

Also, I would love to fill a page with photos of my
customers with their Tumblestone goodies -
 If possible, please email or message me with your
favorite photo of your creation being loved
(The more creative and fun the picture, the better!)

In the next while I will be putting on a contest to do
with creative customer photos (not yet though!)
each photo will be an entry, even ones submitted now.
So get creative and take some photos with your
Tumblestone goodies! No limits!

Thank you everyone! I really appreciate it!!
email me your photos,
Inbox them to me on Facebook or put them right on my
 wall and I will add them to the album!

Saturday, May 5, 2012

The Special Blue Moustache (Going the extra mile)

Yesterday I had an amazing day.
I realized (not that I hadnt previously, but it hit
me stronger than ever last night), that
doing this whole Tumblestone thing makes me
so much happier, I love doing it and
I love to go above and beyond just
making things to sell.

I have so many great new friends, fans
and customers, it blows my mind -
and Ive only just begun!

I realized how much more this is so,
when yesterday I had a few customers
pick things up at my workplace.

One brought me a coffee, one brought
me a bag of awesome vintage buttons
(if you know me at all, you know that I FLIP
over buttons - I even take them as payment!
Depending of course!)
And one brought me a massive multi layered
organizer to put my beads, findings and tools
in for my jewelry making:


Underneath the layer that you can see
is a whole nother layer! With deeper spaces.
I'm so happy! My customers are the best ever!

I think one of the main reasons that people
really appreciate what I do is because I ALWAYS
do something a lil' extra.
Whether it be my handmade personalized thank you cards
and handmade business cards,
super creative handmade packaging, discount
coupons hiding in your 2nd purchase,
a surprise gift or
 random special requests from customers,
there's always something!

It is SO important (and fun!)
to go that extra mile with your creations.
People really appreciate it and can see
when you love what you do and aim to please.
For me, this isnt about making money.
(Most of it goes right back in to Tumblestone)
It's about making people happy, seeing the smiles
on their faces and making new friends. 

About a week ago, I was at 7-11.
A guy came up to me and said,
"you make the moustaches, right?"
His girlfriend works at the 7-11 on the
night shift. He asked if he paid now,
would I be able to make one in a custom color
with something a little extra on it to make it
special and to bring in in to 7-11 to
surprise her during a shift on the following week.
Sometime between 11pm and 7am.

Of course I was happy to do that!
I couldnt wait to see her smile!



When I finished sewing it up and
finally got there at 3:30 am (!)
(I live super close to the Sev, so no biggie!)
I walked in and gave it to her and she
reached for it, hugged it, and with watery
eyes said, "I was having such a bad day."
She was happy after that! I hope her shift
went by better for her! Those really are the
things that make it worth it. Most people wouldnt
do that in the middle of the night. A lot of
people sell their stuff for money period.
But people can tell, either way!
It's the extra things that show and make the
purchase memorable. For the customer
and for myself.

Have you purchased something from someone and it was memorable
to you because they went the extra mile? What did they do for you?
Are you a small business owner and like to do something special for
your customers? What is it that you do to make them feel special?